Spa etiquette

Spa opening hours: 8am to 7pm daily

Relaxation pool, essence infused steam room, fitness suite: Facilities are available prior to your spa treatment service.

Please note the above opening hours are subject to change and these are the current seasonal hours.

The use of the relaxation pool and essence infused steam room at The Spa are reserved for spa treatment guests who have secured a spa reservation.

For all guests not wishing to secure a spa treatment service we have launched our new leisure facility, Éalú.

The minimum age requirement for spa treatments is 16 years old.

A minimum of 24-hours' notice is required to change or cancel treatments without charge at The Spa. 

A minimum of 48-hours' notice is required to change or cancel all hair reservations at The Salon.

It is advisable to arrive at The Spa reception at least 15 minutes prior to your treatment reservation so that you can complete your consultation form. Please come dressed in your robe and slippers or fitness attire.

We would advise you to bring a bathing suit if you wish to use the relaxation pool, and gym attire for the fitness suite. Towels will be supplied at The Spa.

Please be aware that late arrivals will not receive an extension to their treatment, but a full charge may be incurred.

We suggest that you come dressed comfortably. Remember that you have to leave in what you arrived in, so make sure your dress code will suit the relaxed mood you’ll be in after your treatments.

Your comfort is our primary concern. Our experienced therapists ensure that your time at The Spa is all comfortable as possible and the experience will be tailored to your needs. Please do not hesitate to inform us of any discomforts or requirements that you may have and we'll be glad to assist.

The Spa is the perfect place to relax during pregnancy. It is vital that you inform your therapist that you are pregnant prior to booking any treatments as there are a few treatments that we would particularly recommend and also some treatments that will not be suitable during certain stages of pregnancy.

It is important to let us know if you suffer from any mild to severe conditions such as high or low blood pressure, diabetes, and heart disease, as certain treatments may not be recommended.

Absolutely, many of our guests use their time at The Spa to spend time concentrating on their own individual needs.

For the discretion and privacy of the guests using the spa facilities, we may not be able to give a show around of The Spa.

We encourage you to ask any question and voice any queries or concerns you may have with your therapist. The open communication is to aid your comfort level, allowing you to receive full benefits of your treatment. Do not be afraid to let your therapist know.

Our therapists use professional draping techniques to ensure your privacy at all times. Disposable underwear is provided for wear throughout, or you may wear your own.

Massage is not recommended if your medical condition may worsen due to the treatment or the condition is contagious. If you are unsure about your condition, please contact us and we will either recommend specific treatments or refer you to a general practitioner.

Contact the spa directly and we will be more than happy to accommodate your individual needs and recommend the best treatments for you.

The spa environment is one of tranquility and relaxation. Please respect other guests’ rights to privacy and serenity and do not use mobile phones, cameras or electronic devices within the spa. We encourage all guests to bring along reading material.

To continue your spa experience at home, all products used within your spa treatments are available at the spa reception, where one of our team would be delighted to advise you on the most suitable products for your needs.

Smoking is prohibited in The Spa.

Access to the relaxation pool and steam room are only accessible if a spa treatment has been secured. Please be advised that the relaxation room is reserved privately for guests having spa treatments only.

Please be advised all spa reservations will be reconfirmed 48-hours prior to your spa experience and you should complete your medical questionnaire/consultation form at this time.