Spa arrival for residents at the Castle:
It is advisable to arrive at the spa reception at least 15 minutes prior to your treatment reservation. We kindly ask that you come from your room prepared in your robe and slippers. Please be aware that late arrivals will not receive an extension to their treatment, but a full charge may be incurred.

Visitors to the spa at Ashford Castle:
Please arrive 15 minutes prior to your treatment time to complete a spa consultation form and prepare with a luxury spa robe and slippers. Access to the Relaxation pool and steam room are only accessible if included within your spa package.

Spa reservations:
To make an appointment for the perfect treatment, please contact the spa where we will be delighted to assist you: +353 94 954 6003; extension 6019 or email us directly thespa@ashfordcastle.com

Spa consultation:
Please be advised all spa reservation will be re-confirmed 48-hours prior to your spa experience and you will need to complete your medical questionnaire/consultation.

Spa relaxation room:
Please be advised that the relaxation room is reserved privately for guests having spa treatments only.

Age requirements:
The minimum age requirement for access into the spa and to experience spa treatments is 16 years, any guests under 16 years having treatment must be accompanied by a parent or guardian.

Health conditions:
Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation.

Spa attire:
For your comfort hotel residents may wish to arrive in their bedroom robe to help with their continued relaxation. Disposable underwear is provided for your comfort during your spa treatments.

Spa facilities:
If you would like to use a facility, a reservation needs to be reserved on the hour, for a period of 45 minutes. We would advise you to bring a bathing suit if you wish to use the relaxation pool or steam room and gym attire for the fitness suite. Facilities must be reserved in advance and we are limiting the number of guests using the facilities as a safety measure. Please come dressed in your robe and slippers or fitness attire. Towels will be supplied at the Spa.

Spa tours:
For the discretion and privacy of guests using the spa facilities, we may not always be able to give a show around of the Spa. Please take this opportunity to view our Spa video.

Pregnancy:
We have specially designed treatments for expectant and nursing mothers. Please allow the spa team to guide you in selecting which treatments are most suitable for you during this special time. Unfortunately, we do not offer all spa treatments during the first 12 weeks of pregnancy but have a selected recommendation.
 
Cancellation policy:
A minimum of 24-hours notice is required to change or cancel treatments without charge. Within 24-hours – 50% charge; within 12 hours or failure to show – 100% charge applies to treatments booked.

Gift vouchers:
Gift vouchers are available for day spa rituals and are an ideal present for someone special. Gift vouchers are non-refundable and must be presented at time of treatment. Vouchers are available for purchase online or call +353 (0) 94 954 6003.

Continue your experience at home:
To continue your spa experience at home, all products used within your spa treatments are available at the spa reception, where one of our team would be delighted to advise you on the most suitable products for your needs.

Smoking is prohibited throughout the spa.