As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

A discretionary nightly service charge of €20 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of €1 will be included in your final invoice. Red Carnation Hotels matches all donations euro for euro and all monies raised are split between two charities: Pancreatic Cancer Ireland and the Crossroads Community Centre, Cong. We respect you may wish to support other charitable organisations, and if this is the case, please ask for the charge to be removed from your account.

Check-out time is at 12 noon. It may be possible to have a later check-out, depending on availability. Late check-out fees may apply.

Check-in time is from 3pm. It may be possible to have an early check-in, depending on our availability. Early check-in fees may apply.

All reservations are guaranteed by credit card. Pre-authorisations are taken on arrival and Ashford Castle is GDPR compliant. 

We warmly welcome pets to our hotel. For more information please visit our pets page and enquire via the reservations team when booking your stay. 

Yes, we have rooms suitable for families. Our Deluxe Queen Rooms are perfect for two adults and two junior guests under the age of 12 years. We also have travel cots available. For more information please visit our families page and enquire via the reservations team when booking your stay. 

Rollaway beds are not available at Ashford Castle.

There are a number of extremely qualified childminders that we would be happy to recommend for your family. Please ask for further details when making your room reservation, advanced booking is required.

Ashford Castle is wheelchair accessible, where possible special facilities include wheelchair adapted bathrooms, ramps and lifts in public areas. For more information please visit our accessibility page and enquire via the reservations team when booking your stay. 

The Castle is located in Galway. The postcode is F31CA48. If using a Satellite Navigational device we would recommend using 1 Main Street, Cong as your destination. GPS Co-Ordinates: 53.534084,-9.285250.

Ireland West Knock Airport: 45-minute drive 
Shannon Airport: 90-minute drive 
Dublin Airport: 2 hour, 45-minute drive

There are two motorway tolls to be paid when driving to Dublin City Centre. These can be paid in cash directly to a machine, or if change is required, to an available attendant. Please follow overhead signage for the correct lane.

The toll price for a car is as follows, variations on this price apply for smaller or large vehicles. M5: €1.90 or M4: €2.90. When driving to Dublin Airport you will also have to pay a Motorway Toll on the M50, this can be paid online at eflow.ie. You simply need the vehicle registration number and a credit card. This can be completed up to 24 hours after your journey, later payments may be subject to a fine.

Yes, it is possible to reserve some of our estate-based activities as non-residents. However, our signature Ashford experiences and complimentary amenities (such as the Cinema and morning walks) are only open to residents. Please visit our experiences page for more information.

We happily extend our welcome to non-residents for dining at Ashford Castle, based on availability. This includes the option to dine at our esteemed George V Dining Room or enjoy a delightful Afternoon Tea experience. Contact us on 094 954 6003 to book.

Unfortunately, the Ashford Castle grounds are not open to visitors that are not staying at the hotel. For any queries, please contact the hotel on 094 954 6003.

Yes, we can arrange transfers for you. For more information and to reserve please enquire via the concierge team concierge@ashfordcastle.com.

Yes, there is a wide range of free activities available. There are 350-acres of woodlands and gardens with walking and biking trails for you to explore. We also offer guests complimentary activities such as our heritage walk, tennis, Kitchen Garden walk from June to mid October, Dawn Chorus walk in May, a swell as daily cinema screenings. We also have a gym, steam room and sauna to use at your leisure. There are also complimentary green fees, allowing you access to our nine-hole golf course (charges apply for club and buggy hire). For more information please visit our experiences page. 

Activities for our junior guests include dog walking, boat cruises, fishing, archery and horse riding. Each activity has age and height restrictions and advance bookings are required, please contact concierge@ashfordcastle.com, and for more information visit our experiences page.

Yes, we have complimentary parking on-site and we have four electric car charging points for our guests to use during their stay.
There are two Tesla charging points available at 7kW charging speeds. One is available at the front of the castle and the other is available at our garage parking facility. We also have two universal charging points, the universal charger means that any car brand outside a Tesla which requires electric charging will work on this point. This will take roughly two to six hours depending on the car.

Ashford Castle believes in providing a level of hospitality and luxury that exceeds their guest’s expectations and endeavours to achieve this in a way that is sustainable and environmentally friendly. Please see our sustainability page to learn more about how we care for both planet and people.

We offer guests a same-day laundry and dry cleaning service. Laundry is available seven days a week and dry cleaning is available every day apart from Sunday. Please ask for more details when checking in.

You are welcome to visit Ashford’s grounds, however, you will not have access to the inside of the Castle.

You are welcome to book a dining experience in the Castle, however. For more information, visit our dining pages and to reserve, please enquire via the concierge team concierge@ashfordcastle.com.

Yes, vouchers are available. Our most popular voucher would be for our long-established tradition of Afternoon Tea which has been wonderfully preserved at Ashford Castle since 1868. Please call 094 9545363 or view our gift vouchers page for more information.

Our newly refurbished 32 seater Cinema which offers two screenings daily, is available to residents only. However, you may hire the venue privately. For more information, please contact events@ashfordcastle.com.

Our beautiful nine-hole, 2996 yards, par 35 parkland course, provides the perfect environment for golfers of all ages to hone their skills. The golf course is available free to our guests, charges apply for hiring clubs and buggies. Tee-times can be booked upon reservation or upon arrival with the concierge.

All rates are inclusive of tax.

All bedrooms have international plug sockets and USB charging points.

There is air conditioning throughout all the public areas and all newly renovated bedrooms.

There is complimentary high-speed Wi-Fi available throughout the castle.