The Rubens at the Palace
London
Enriching, rewarding & exceptional
Our beautifully restored historic hotel is cared for by a team who take genuine pride in delivering impeccable service and exceeding expectations at every turn. Overlooking The Royal Mews of Buckingham Palace - the entrance used by the Royal family - The Rubens showcases exceptional dining journeys, and enriching and rewarding experiences, from the very first moment guests are greeted by our red-uniformed doormen...
Our hotel remains open and we are here to welcome you for any business-related stay. Our restaurants and bars are closed, however you can enjoy in-room dining throughout your stay.
We are here to help
Due to the design and rich history of the property, we are constricted with regards to structural changes to be totally accessible, however whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay is as comfortable as it is luxurious.
Accessible room features
One fully accessible room
Bathroom with mobility features and entry or passage doors that provide 32” width
Two accessible public toilets
Emergency pull cords in bathrooms
Vibrating pillows
Roll in shower
Portable seat in shower
Magnifying glass
Closed captioning on televisions
Flashing beacon
Our accessible routes
Public entrance to the accessible guestrooms
Public entrance to the registration area
Entrance to the meeting room/event space areas
Public entrance to at least one restaurant
Public entrance to the business centre
Public entrance to the exercise facilities
Public entrance to the spa
Public entrance to the swimming pool
Accessibility statement
Ashford Castle is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the Hotel.
We are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the Hotel’s commitment to accessibility, please contact the General Manager by email using the contact information below.
General Manager: Niall Rochford
Email: niallrochford@ashfordcastle.com
Accessible public areas
Hotel restaurant
Meeting rooms
Public entrance
Reception desk
Accessible exercise facility
Accessible elevators
Visual alarms for the hearing impaired
Large font menus can be arranged
Wheelchair can be arranged
Evacuation chair
Personal assistance offered
Assistance dogs permitted
Grab rail locations throughout
Mobility scooters can be arranged
Disabled toilets
Disabled parking
Hotel is equipped to deal with all impairments: mobility, visual, and auditory
Braille elevator