Exceptional & unique
An exquisite gem hidden in the heart of London, we are proud to be honoured as one of the World's Most Luxurious Hotels.
Dear valued guest, friend and partner of Ashford Castle,
We are closely monitoring the Coronavirus (Covid-19) developments and will continue to prioritise the well-being of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
The hotel has reopened, we very much look forward to welcoming you back to the Ashford Estate.
The well-being of our guests and our teams is our primary concern
We are part of a family-run company that’s been in the hospitality business for over 100 years, and knowing when to change our practices to keep pace with the world around us has been vital to our success. The well-being of our guests and team has always been, and always will be, our primary concern.
We have always employed stringent sanitation procedures at Ashford Castle, and we understand that it’s imperative for us to take extraordinary measures to stay healthy and respond to new requirements and expectations.
We’d like to share with you some of the new steps and procedures we have implemented to give you peace of mind when returning to Ashford Castle.
You can get a PCR test at the hotel, with results available within 12 hours. Working in partnership with Communicare Medical Supplies, tests will be carried out by a medical professional in a dedicated test room, or in your own room if preferred, and results and certificates will be issued by email.
Every member of the team has been provided with training on sanitation and physical distancing protocols, with more comprehensive instruction given to guest-facing staff and our housekeeping team.
In light of Covid-19, our long-established stringent cleaning procedures have been enhanced to take into account recommendations from the Health Protection Surveillance Centre (HPSC) and the European Centre for Disease Prevention and Control (ECDC) covering everything from hand washing hygiene and cleaning product accreditations to the cleaning protocols adopted in every area of the hotel. We are also proud to have partnered with Rensair to utilise their air purifiers in the public areas of our hotel.
Public areas of the hotel will be reconfigured and adjusted to allow for physical distancing wherever possible and all guests will be advised to practise physical distancing.
We are extremely proud of the relationships we hold dear with each of our guests and our travel industry partners around the world, and we are sincerely looking forward to warmly welcoming you back and seeing Ashford Castle, once again restored to its former glory!
On behalf of the Ashford Castle team and the wider Red Carnation Family, we wish you and your loved ones the best of health.
If you have any questions or would like assistance with a future reservation, please do email me personally on nrochford@ashfordcastle.com or call the hotel on +353 94 954 6003
Warmest wishes,
Niall Rochford
Frequently asked questions
Ensuring the health and wellbeing of our employees and guests is our priority.
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Check your journey
As travel restrictions and guidelines continue to change, our helpful tool aims to make your journey as seamless and stress-free as possible. Check your journey to the Castle to find out all you need to know before travelling.
Precautionary measures
We have always employed stringent sanitation protocols in each and every one of our hotels, and we will continue to do so (with special measures to prevent the spread of Covid-19). We are following the recommendations from the World Health Organization (WHO) and the Centres for Disease Control (CDC). In the short term our staff will be asked to wear protective masks, we will ensure there is space to accommodate physical distancing and where we feel we need to make changes to the guest experience, we can assure you our level of service and the generous hospitality for which we are renowned will remain.
Personal responsibility
We have introduced enhanced hygiene protocols – for you, our other guests and our team members. An inherent risk of exposure to Covid-19 exists in any public place where people are present. Covid-19 is an extremely contagious disease that can lead to severe illness and death. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are staying with us. In choosing to stay at Ashford Castle, you voluntarily assume all risks related to exposure to Covid-19. Let’s help keep each other safe and healthy.
